Who we are
Suggested text: Our website address is: https://randobridge.co.za.
Introduction
Randobridge Financial Services is committed to protecting the privacy and confidentiality of our clients’ personal and financial information. This Privacy Policy explains how we collect, use, store, and protect your data in compliance with applicable data protection laws and industry best practices.
By accessing or using our services, you agree to the terms of this Privacy Policy and expressly provide voluntary, specific and informed consent to the use and disclosure of your personal information in the manner described below. You have the right to object to our use of your personal information. Depending on the information you object to, we may not be able to proceed with your loan application/s as certain information is required for the conclusion or performance of this contract and we are obliged by law to obtain same.
Information We Collect
We collect and process various types of personal and financial information, including but not limited to:
– Personal Information: Name, date of birth, ID/passport number, address, contact details (email, phone number), employment details.
– Financial Information: Bank account details, credit history, income details, loan repayment history.
– Transaction Information: Details of loans, payments, and other financial transactions with us.
– Device and Usage Information: IP address, browser type, and usage data when accessing our website or mobile platforms.
– Communication Records: Emails, phone calls, and any other correspondence with our customer service team.
How We Collect Your Information
We collect personal information from various sources, including:
– Directly from you when you apply for a loan, use our website, or communicate with us.
– From third-party service providers such as credit bureaus and financial institutions.
– Through automated technologies, including cookies and online tracking tools.
How We Use Your Information
We use your personal data for the following purposes:
– To process loan applications and manage your account.
– To assess creditworthiness and affordability.
– To comply with legal and regulatory requirements.
– To improve our services and provide a better customer experience.
– To prevent fraud, unauthorized transactions, and security threats.
– To communicate with you regarding account updates, promotional offers, and financial education.
Data Protection and Security
Randobridge Financial Services implements strict security measures to protect your personal data, including:
– Secure encryption of sensitive financial data.
– Access controls to restrict unauthorized access.
– Regular security audits and compliance reviews.
– Secure storage of data in compliance with regulatory requirements.
Sharing of Information
We do not sell, rent, or trade your personal information. However, we may share your information in the following situations:
– With regulatory authorities and law enforcement agencies when required by law.
– With credit bureaus for credit assessments and reporting purposes.
– With trusted third-party service providers (such as payment processors and IT support) who assist in delivering our services.
– With financial institutions where necessary for loan processing and payments.
– With debt collection agencies in cases of non-payment.
Your Rights and Choices
As a customer, you have the following rights regarding your personal data:
– Right to Access: You may request details of the personal data we hold about you.
– Right to Rectification: You can request corrections to any inaccurate or incomplete data.
– Right to Withdraw Consent: Where we rely on consent for processing, you may withdraw it at any time.
– Right to Deletion: You can request deletion of your personal data, subject to legal obligations.
– Right to Object to Processing: You may object to the processing of your data in certain circumstances.
To exercise any of these rights, please contact us at info@randobridge.co.za
Retention of Data
We retain your personal data only as long as necessary for legal, regulatory, and operational purposes. After this period, data is securely deleted or anonymized.
Use of Cookies and Online Tracking
Our website may use cookies to enhance user experience and collect analytical data. By using our website, you consent to the use of cookies. You can manage your cookie preferences through your browser settings.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy policies or practices of these external sites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or regulatory requirements. Any updates will be posted on our website, and we encourage you to review the policy periodically.
PIN
When you use the Randobrdge Financial Services Website and the services provided by us, you may be given an access number, user name, password and/or personal identification number (PIN). You are responsible for maintaining the secrecy and confidentiality of your user name, access card, password and/or personal identification number (“PIN”).
Contact Information
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
– Email: info@randobridge.co.za
– Phone: 0635022109/0722841557
Age
To register with us you must be 18-years of age or older. Minors are strictly forbidden from using the service.
Which laws apply?
This Privacy Policy will be governed by and construed and interpreted in accordance with the laws of South Africa. To the extent that a court has jurisdiction over any dispute which may arise out of or in connection with this Privacy Policy, we both submit to the jurisdiction of the South African courts.
By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and storage of your personal data as described herein.